Digital Products
All sales of downloadable digital products are final. Once a file is delivered or downloaded, I cannot offer returns or refunds, except under the following conditions:
- Duplicate Purchase:
If you accidentally purchased the same product more than once, email me within 7 days, and I’ll refund the duplicate transaction. - File Corruption or Access Issues:
If you can’t access your download or the file is corrupted, I’ll reissue the product or provide a full refund if the issue can’t be resolved. - Product Not As Described:
If a product does not match its description or demo, contact me within 7 days of purchase with a clear explanation. I may offer a refund or credit at my discretion.
Online Courses & Memberships
Access to course content is typically granted immediately upon purchase. As such:
- Refunds are not guaranteed but a partial refund may be granted if:
- No significant portion of the course has been accessed
- A technical issue prevents access and cannot be resolved
- A request is made within 7 days of purchase
Please note: Courses that have been heavily accessed or completed are not eligible for refunds.
Custom Work & Service Add-Ons
Customizations, priority support, or personal coaching add-ons are non-refundable once delivered or scheduled.
If the service is cancelled before delivery, a partial refund may be considered.
To Request a Refund or Report an Issue
Contact hi@traviskroon.com within 7 days of your purchase. Include:
- Full name
- Order number
- Product or service purchased
- Reason for your request
I aim to respond within 48 BUSINESS HOURS.
Physical Products (Books, Merchandise, Printed Materials)
I accept returns and exchanges on eligible physical products within 5 days of delivery under the following conditions:
- Items must be unused, in original packaging, and in resalable condition.
- Return shipping costs are the customer’s responsibility unless the item was defective or incorrect.
- Refunds are issued to the original payment method within 7-9 business days of receiving the returned item.
Non-Returnable Items:
- Items marked “Final Sale”
- Perishables or custom-printed goods
- Opened or used items (unless defective)
Damaged or Incorrect Orders:
If your item arrives damaged or the wrong product was sent, please email hi@traviskroon.com with a photo of the item and packaging within 48 hours of delivery.
Last updated: May 10, 2025
By purchasing from TravisKroon.com, you agree to this Return & Refund Policy.
